F.A.Q.s

Merino Wool: How much do I need to knit my blanket?

10 lb. – Queen size bed blanket 50×70 inches – Our most popular

6 lb. – Medium size blanket 35×60 inches

5 lb. – Netflix throw 35×50 inches

2 lb. – Baby blanket 25×30 inches

Read more about how much wool you need in our blog article.

What is merino wool and what are its benefits?

The Merino is a breed of sheep that has a dense and curly fleece producing an abundant, comfortable and resistant wool. Three times thinner than traditional wool, it does not scratch. The most sensitive skins will appreciate its softness and delicateness. It is very warm and easily regulates air flows and temperature which makes it perfect for blankets. And it is so nice to look at that it is a beautiful addition to your home decor!

Why is merino wool expensive?

First of all, merino wool is a very noble product. It is naturally produced and remains relatively rare. What’s more, Merino wool grows slowly and is much finer than most other fibers, it is even much finer than a human hair! Its incredible fineness is what makes it so beautiful and soft and makes sure it doesn’t itch. However, because of its fine fibers, it takes twice as much wool to make a top of a certain weight compared to one of more standard wool of the same weight. Plus, it lets air flow and manages moisture better than any other fiber. All these exceptional features make it a little more expensive to acquire the wool, but for a result that won’t let you down!

Where do you source your wool?

At Comfywool, we work exclusively with european breeders. This choice if motivated by two reasons: First, our producers offer wool of great quality thanks to their long experience and know-how. Second, being a european company, sourcing our wool in Europe rather than on another continent allows us to reduce the environmental impact of our production process.

How should I wash my merino wool creation?

Merino wool is a noble and fragile material. If you decide to wash it, we highly recommend dry cleaning by a professional. Should you choose to do it yourself, you could also very carefully wash it by hand with a soap designed for wool. Lay your blanket flat when letting it dry to avoid deformation. Never put your merino wool items in your washing machine as it will undergo felting and won’t come out as beautiful as it was!

How to take care of my merino wool?

Some simple steps will help you keep your merino wool looking as new. To learn all about how to take care of your items made out of merino wool, check out our article on this topic on the blog.

Is it safe for the animal?

Yes, it is safe for the animals the wool come from, namely merino sheep. We have at heart to make sure our yarn is obtained in respect of the sheep and chose our suppliers accordingly. By the way, did you know each merino sheep produces the equivalent of 5500 miles of fiber per year? In a way, by buying their wool, you’re doing them a favor!

What Shipping Methods Are Available?

We have chosen UPS as shipping carrier for all your orders at Comfywool, based on a variety of factors.

Using UPS allows us to offer you the best shipping price-quality ratio. UPS is a serious carrier, committed to get your parcels to you in a fast and safe manner.

How Long Will It Take To Get My Package?

After your order has been reviewed and processed, it will be sent out for delivery and will get to you in 2 to 4 business days. Obviously, bad weather and carrier delays can happen, but they’re the exception rather than the rule. Our ready-made blankets being hand-knitted with love for you when your order it, please allow 3 to 5 extra business days for it being made before it ships.

Do You Ship Internationally?

Yes, we sure do! When filling in your shipping address at the end of your order, select your country in the countries’ drop-list. You will then get information about the shipping costs to that specific destination. If you have any trouble filling in your shipping details, do not hesitate to contact us at info@comfywool.com, we are always happy to help!

How Can I Track My Parcel?

Once your order ships, we’ll send you a shipment confirmation email that includes the delivery information such as the estimated delivery date and tracking details.

Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

What Payment Methods Are Accepted?

We accept all major Credit Cards (such as Visa, Mastercard,…) and Paypal. To use PayPal, select the logo at checkout and follow the instructions to login via PayPal.

Is Buying On-Line Safe?

Yes, it is safe as long as you make sure you are on a secured website, like ours. Always look for the (green) lock symbol on the left of the website address in your browser – that lock means you’re good to go!

What comes in the box?

In the box, you will find either a beautiful blanket or ready-to-ship item (if that is what you ordered), either the skein(s) of wool of the weight you chose, along with a card that reminds you where to find our super-easy video tutorials on our website. Of course, if you ordered any accessories, they will be in there too!

Will I receive exactly the same color as displayed?

Every effort is made to ensure all products are as close a colour match as we can make them. All images are colour corrected on a colour calibrated monitor. Please be aware that shades may vary depending on your computer monitor or device.

How can I return a product?

Please contact us via email if you wish to return an unused item. Each return is dealt with on a case by case basis. To receive a full refund, the item you are returning must be sent back in its original packaging along with all supplementary materials. The item must be undamaged, not worn or altered in any way. Note that we do not issue refunds for postage.

Can I cancel my order?

You can cancel your order as long as it has not been fully processed or dispatched. You will need to place a new order if you want to add products to an existing order. To change your details or cancel it completely, please contact our customer service at info@comfywool.com and be ready to quote your order number from your confirmation email. If an order cannot be cancelled you can start the return procedure mentioned above it at your cost once delivered.

How do I place an order?

First things first: start by choosing between our ready-to-ship products or our diy option. For the ready-to-ship products, you only need to choose a size and a color and you’re good to go! If you choose the diy option (great!), select the color and weight you want, add it to your basket and proceed to checkout. It is that simple!

Do I need an account to place an order?

No, you do not have to create an account before ordering. You can check out as a guest and your account will be automatically created. Your personnal account stores in one place your purchase history, tracking numbers and PDF invoices.

Who should I contact if I have any queries?

If you have any questions, if you need assistance, if you want to leave us feedback or if you want to get in touch for any other reason, do not hesitate to contact us by sending us a message at info@comfywool.com 

Our terms and conditions are available here and the privacy policy is here. Our team is always happy to help!